Service Call and Preventive Maintenance Scheduling
(Included with Foundation)
Foundation
provides a comprehensive yet easy to use solution for Service and Preventive
maintenance. Service requests can be posted in two different ways:
- Requesters
can call a
scheduler at a central location and have their problem entered by a
secretary
- Persons with access to the One Button Web Site on the corporate intranet can enter a service request directly via a web form. The call ticket is automatically logged and the requestor is given a tracking number
After Service
Calls have been entered, tickets can be printed and forwarded to the appropriate
provider or the service tickets will be printed automatically at
the provider workstation if they are part of the corporate network.
Tradespeople's responses can be tracked and reported on by parameters
such as response time, category of work or provider (all by dates).
Service Calls Listed
The screen shown above is the main working area for managing service requests.
Here you will find:
- Requests submitted via the intranet listed for review
- Definition of Service Categories and Providers
- Access to New Request function (shown)
- Manual printing of selected requests
- Reporting (see below)
Entering Data for new Service Call
The service request editing screen (above) provides fields for creating and resolution of requests. After entry, a ticket will be printed (see example below) either by the requestor or at the provider workstation.
Preventive Maintenance Scheduling Screen
Preventive maintenance requests (above) will automatically send requests to service providers based on frequency of service. A completion log allows detailed tracking of each request.
Sample Service Provider Printout
Above is a typical service ticket printout. The provider will return the completed ticket to facilities for completion logging.
Service Provider Definition
Provider definitions allow directing of requests to workstations or tradespeople's offices.
Service Category Definition
Category definitions are a basis for reporting and tracking.
Popdown of built-in reports
The popdown list of available service call reports is found on the Service Call List window.
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